Get help
Find answers about your store project, or send a private message to our team.
Starting a new store? Discuss your project →
For general enquiries. Keep project files and approvals in your FineSpark workspace. Opens WhatsApp.
Quick answers
Automated help based on our service information. For project-specific advice, talk to our team below.
What services do you offer?
We offer a fixed-scope Custom Shopify Store and individually quoted agency projects. No design ideas yet? We can help you find a direction. Use Discuss your project to start a private enquiry.
How do payments work?
Payment is a one-time upfront payment after you review the price and agree to the terms. Available checkout methods depend on your currency: Indian checkout offers Razorpay (UPI, netbanking or cards) and Stripe cards; international checkout uses Stripe. Shopify subscriptions, domains and paid themes or apps cost extra. In test mode, use test payment details only.
What should I send after ordering?
After payment is confirmed, open Projects and your project workspace to submit requirements, send messages and upload private files. We use your product details and images when ready; otherwise, we build with placeholders you can replace later.
When will my store be ready?
Custom Shopify Store delivery is 5–7 days after we receive your requirements, with 2 weeks of minor support after delivery. Follow progress and review deliveries in your project workspace. Agency timing is agreed separately.
How do I request a refund?
You can request a refund in your order workspace within seven calendar days of the first Delivered status. The exact deadline is displayed there. Timely requests stay open until an admin resolves them.
Talk to a person
Our team will reply in your private conversation. You’ll receive email notifications; follow the link to reply on FineSpark.