Frequently asked questions

Choose Custom Shopify Store if you own the business and want guidance from your first ideas to handover. Agency Project Support is quoted around your client brief and delivery requirements.

We tailor the storefront to your catalogue, with features such as responsive navigation and mega menus, search, a cart drawer, quick add, product recommendations, variant selectors and colour or image swatches. Product accordions, size guides and promotional sections are included where relevant. We agree your feature checklist before development and review mobile usability, accessibility and performance. Subscriptions, loyalty, advanced reviews, wishlists, complex bundles and specialist integrations may require apps, additional fees or a separate scope. We do not promise every feature of every premium theme.

AI assists design and development, under our team’s direction. We personally review every project before delivery and remain your point of contact. Optional AI content drafts require your approval.

No. Choose “create my Shopify store” at checkout and we’ll build it as a client transfer store. When it’s ready, we transfer ownership to you and you choose and pay for your Shopify plan. These stores aren’t eligible for Shopify free trials or promotions. We may earn a Shopify Partner referral commission.

Yes. Choose “use my existing store” at checkout and enter your myshopify.com address. After purchase, we arrange collaborator access. You keep ownership and manage Shopify billing. Never send your password.

The offer is a custom Shopify theme built around your agreed brief. We do not include purchasing themes or apps. Specific app or integration requirements need a separate discussion.

No finished brief is needed. Send your ideas and available material; we follow up on missing information. We can use labelled placeholders during design. Final content must be approved before publication.

We can upload your own images and copy or help prepare AI-assisted content using the facts you provide. You approve it before publication. We do not invent product facts, business claims or reviews.

Custom Shopify Store includes custom storefront templates, 3 design revision rounds before approval, 1 build review round for minor adjustments within the approved design, approved images and copy, and personal code review and testing. We add all your products if the details and images are readily available; otherwise, we use placeholders. Delivery takes 5–7 days after we receive your requirements, with 2 weeks of minor support after delivery. Agency projects receive an individual fixed quote.

Shopify subscription, domain, paid themes and apps, and optional aftercare cost extra. Design changes after approval, new features and additional revision rounds are separate unless agreed. Any extra work and its price are discussed before you commit.

Custom Shopify Store includes 3 design revision rounds before approval and 1 build review round for minor adjustments. Design changes after approval and new layouts or features are quoted separately. Bug fixes and design mismatches don’t count as revisions. Agency feedback rounds are agreed in the individual quote.

Simple animations are included. Complex animation, scroll-driven storytelling, 3D/WebGL, advanced interactive experiences and video production require a separate feasibility review and quote. Share any essential effects with us before ordering.

The delivery schedule begins after scope confirmation and receipt of the necessary material, plus access to your existing store or creation of your new client transfer store. Missing content or approval delays can pause it. Placeholders are clearly identified.

We review the design and code, test agreed functionality and explain how to manage the store. The included defect-correction period is confirmed in your scope; new features are separate.

We explain the intended external AI use and obtain permission before sharing your materials. Provide only necessary project content and use secure access invitations instead of passwords.

No. Your project has a fixed, one-time service fee. Website Care is optional and billed separately only when you opt in.

You can submit a refund request within seven calendar days of first delivery. Each request is reviewed, and requests submitted on time remain open until resolved. For concerns before delivery, contact support. See the refund policy for details.